Question 1

What is Review Intelligence OS?

Accepted Answer

It's an operating system for customer reviews. We collect reviews from your sources, use AI to understand sentiment and themes, and turn them into a weekly action plan your team can execute.

Question 2

Which review sources do you support?

Accepted Answer

We support multiple review sources, with Google Reviews being the most polished. Other sources are labeled clearly as fully supported, limited support, or coming soon inside the app.

Question 3

Is there a free trial?

Accepted Answer

Yes. Every new account starts with a 7-day Pro trial so you can experience the full workflow before paying. No charge until the trial ends.

Question 4

How does billing work?

Accepted Answer

Plans are billed monthly with a 12-month minimum commitment. You can upgrade, downgrade, update your card, and view invoices directly inside the app's billing settings.

Question 5

What is the €4.99 ROI study?

Accepted Answer

It's a one-time, personalized report that estimates the financial return of acting on your reviews — recoverable revenue, time saved, and rating uplift. It's optional and separate from a subscription.

Question 6

Can I invite my team?

Accepted Answer

Yes. You can invite team members and assign role templates — Employee, Local Manager, Owner, Regional Manager, Analyst, and Admin — and scope their access by organization, region, or location.

Question 7

Can I cancel anytime?

Accepted Answer

You can cancel from billing settings at any time. We show you exactly what happens after cancellation, your data retention window, and how to export your data first.

Question 8

Is my data secure?

Accepted Answer

Access is controlled with role-based permissions and audit logging, and the platform is built to be ready for future enterprise needs like SSO, SCIM, and MFA.

Frequently asked questions